Privacy Policy

Last updated: March 11, 2026

Version: 2.0

This Privacy Policy explains how Kanana Ltd. (“Kanana,” “we,” “us,” or “our”) collects, uses, shares, stores, and manages personal information and other data in connection with the Ponics app and related services.

By creating an account, accessing, or using Ponics, you acknowledge this Privacy Policy. If you do not agree with it, do not use Ponics.

1. Who we are

Ponics is a hydroponic growing app provided by Kanana Ltd.

If you have questions about this Privacy Policy or your data, you can contact us at: support@kanana.ca

2. What this policy covers

This Privacy Policy applies to information we collect through:

It does not apply to third-party products, services, apps, websites, payment processors, or hydroponic systems that Ponics may reference, connect with, or support, except as described in this Privacy Policy for service providers and communication platforms used to deliver Ponics features.

3. Information we collect

We collect the following categories of information.

a. Account information

This may include:

b. Grow and setup information

This may include:

c. Measurements, logs, app inputs, and images

This may include:

d. Community submissions and conversation history

If you use Ponics community or help features, this may include:

e. Usage and device information

This may include:

f. Support and communication information

This may include:

g. Purchase and subscription information

If you purchase a subscription through Apple, Google, or another platform, we may receive limited information about the transaction or subscription status, such as:

We do not receive your full payment card details from app store purchases.

4. How we collect information

We collect information:

5. How we use information

We use information for the following purposes.

a. To provide the app

For example, to:

If you upload photos or images, we may use them to store grow records, support app features, and help with troubleshooting or support.

b. To provide community and help features

For example, to:

By default, community interactions may be anonymized at the community level while still being linkable to your Ponics account internally by Kanana for support, moderation, safety, continuity, and product operations.

c. To improve Ponics

For example, to:

d. To provide support and communicate with you

For example, to:

e. To maintain security and integrity

For example, to:

f. To comply with legal obligations

For example, to:

g. To send optional updates or marketing

If permitted by law, we may send updates about Ponics, new features, promotions, or related announcements. You can opt out of marketing communications where required.

6. How we share information

We do not sell or rent your personal information.

We may share information in the following situations.

a. Service providers and communication platforms

We may share information with service providers who help us operate Ponics, such as providers for:

These may include Google services and Amazon Web Services (AWS). We may also use Google Analytics or related Google analytics services to understand usage, measure performance, and improve Ponics.

To deliver community and help features, Ponics may also use third-party communication platforms and service providers, including Discord. Community submissions, images, and replies may be transmitted through those services as part of providing the feature.

These providers may access information only as needed to provide services to us, subject to contractual or legal restrictions where applicable.

b. Legal and safety reasons

We may disclose information if we believe it is reasonably necessary to:

c. Business transfers

If Kanana is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

d. With your direction or sharing choices

We may share information when you ask us to, direct us to, or clearly consent to sharing.

If a Ponics community feature allows you to make a conversation available more broadly to other Ponics community members, we may share that content according to the choice you make in the feature.

7. How Ponics uses grow data

Ponics uses grow-related information to:

Where practical, we limit the use of directly identifying information in broader product analysis.

8. Data retention

We retain account information, grow history, logs, uploaded images, community submissions, thread history, and related app data for as long as your account remains active, unless a longer retention period is required or permitted by law.

If you delete your account, we will delete or de-identify your personal information within a reasonable period, except where retention is required or permitted for legal compliance, security, fraud prevention, dispute resolution, moderation records, or similar legitimate business purposes.

Some limited backup or archived copies may persist for a reasonable period before being deleted.

9. Data security

We use reasonable administrative, technical, and organizational measures to help protect information.

However, no method of transmission, storage, or security is completely guaranteed. This means we cannot guarantee absolute security.

10. Your choices and rights

Depending on where you live, you may have rights to:

To make a request, contact us at: support@kanana.ca

We may need to verify your identity before completing certain requests.

11. Children and minimum age

Ponics is not intended for children under the age of 13.

If you are under the age required in your jurisdiction to provide valid consent to the collection, use, or processing of your personal information, you should use Ponics only with the involvement and consent of a parent or legal guardian, where permitted by applicable law.

We do not knowingly direct Ponics to children under 13 or knowingly collect personal information from children under 13 without any consent required by applicable law. If you believe a child has provided personal information to us in a way that does not comply with applicable law, contact us and we will review the situation.

12. International use

Ponics may be accessed from different regions. By using the app, you understand that your information may be processed in the countries where we or our service providers operate, subject to applicable law.

13. Third-party services and links

Ponics may reference or connect with third-party systems, products, services, or websites. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may provide notice in the app, by email, or by other reasonable means. The updated version will include a revised “Last updated” date.

15. Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at: support@kanana.ca